Refund & Exchange Policy

Cocoa Esthetiques is happy to provide store credit for all unopened, unused products if returned to the store within 7 days of product purchase.

Sorry, due to the nature of our products, we cannot provide refunds or exchanges for any opened or used products.

Costs of return shipping are the responsibility of the customer. Should your package arrive damaged or faulty, please contact us at 

In the case of an allergic reaction, please email a picture of the reaction along with order details to

We highly encourage booking a Consultation (available both Virtually and In Person) before purchasing products from the site. Consultations are the best way to ensure any products you purchase are selected to give you the best results for your unique skin. We unfortunately cannot offer refunds or exchanges for products you did not like or that were wrongfully ordered.